Web Development Firm Monetizes Change Orders More Efficiently

Web Development Firm Monetizes Change Orders More Efficiently

Issue: Calls and emails for website maintenance and change orders are disruptive and they tend to interrupt workflow on larger projects and are not conducive to growth model. Significance: The company is trying to work with high value customers who are on monthly retainer and SEO contracts. Small change orders, while billable are not worth […]

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Medical Practice Builds Profitability Post COVID-19

Medical Practice Builds Profitability Post COVID-19

Issue: Medical practice needs to build a an efficient and profitable organization post COVID-19. Significance: A viable exit strategy for the business owner due to personal family complications Background: Started medical practice 2003 with husband as President. Husband just saw patients and did not provide any operational oversight. 2009 transferred all legal ownership operational oversight […]

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Company Creates Exit Plan for Loyal Employee

Company Creates Exit Plan for Loyal Employee

Issue: Retiring a loyal and respected sales representative. Significance: There had been a significant decrease in drive and productivity over the previous 12 months which has been noted by his counterparts Background: Started as independent when hired in 2005. He became full-time W-2 employee in 2014. His pace has slowed and was not keeping up […]

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The Stockdale Paradox: Confidence that You Can and Will Prevail

The Stockdale Paradox Confidence that You Can and Will Prevail

The Stockdale paradox aptly states the importance of honesty and integrity with both oneself and those around them. As leaders expressing the optimism and intestinal fortitude that we will prevail with the reality, honesty and transparency for success through adversity.  We all have our stories, not necessarily to the extreme of Admiral Stockdale, from which […]

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Non-Essential Business Finds Work During Crisis

Non-Essential Business finds Work During Crisis

Issue: A business owner for a non-essential business during the Covid 19 Pandemic found himself “officially” closed based on the governors’ mandate. Significance: Owner was concerned over the well-being of his employees and their families. He is dedicated to them, many of whom have been with him for 20 years or more. Background:  They are an “open […]

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Buy Out or Phase Out a 49% Partner

Buy Out or Phase Out a 49% Partner

Issue: A business owner was looking to buy out or phase out his 49% equity partner Significance: From 2017-2018, the business had seen a sharp decline in revenue, from $2.5 million to $1.4 million. The business had to lay off more than 50% of the staff, and the owner needs to increase sales before attempting […]

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Business Growth and Exit Strategy

Issue: A business owner was looking to hire a person to oversee sales. Prospective sales leader wanted an ownership stake in the company. Significance: From 2017-2018, the business had seen a sharp decline in revenue, from $2.5 million to $1.4 million. The business had to lay off more than 50% of the staff, and the […]

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Clearly Defined Job Roles Leads to Better Productivity

Issue: Who should the next hire be. The choices a Senior Level Technologist, a Marketing/Admin/Back Office Assistant, or a CFO/Controller/Bookkeeper. Significance: The owners were bogged down with details. “Noisy” customers with adequate coverage would enable the owners to focus on sales and marketing efforts, assume additional project and account management, and CIO functions. Background: Currently […]

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Product Segmentation Analysis and Implementation

Issue: Business owner was grappling with the question of whether to expand to include complete phone solutions and services. Significance: To the company, it would likely increase monthly recurring revenue (seven existing customers would benefit), and offer the opportunity to market and sell this service separately. A software vendor could drive sales to the company […]

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Creating Predictable Growth and Stabilizing Cash Flow

Issue: Managing the peaks and troughs in the business. Significance: Highs and lows of business have an impact on cash flow, personnel management, and projected growth target(s). Background: The company’s primary challenge is to secure predictable sources of growth. Their niche is complex, high-ticket products and services, which are difficult to find and small, requiring […]

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